WE HAVE COMPILED A NUMBER OF QUESTIONS THAT YOU MAY HAVE REGARDING OUR PRODUCTS AND SERVICE. IF YOUR QUESTION IS NOT LISTED, PLEASE FEEL FREE TO USE THE CONTACT OPTION FOUND ON THE LEFT SIDE OF EVERY PAGE IN OUR STORE. WE WILL ANSWER ASAP.
WHAT FORMS OF PAYMENT TO YOU ACCEPT? TOP
We accept PayPal and all major credit cards. The shopping cart is secure and I do not see you credit card information, only the card processing company does. We also have the Google Shopping cart.
HOW LONG WILL IT TAKE TO GET MY ORDER TOP
I will mail it out within 7 business days.
WHAT IS YOUR PRIVACY POLICY? TOP
We do not give out your email or any other information to another party. We do not participate in such a thing. We do not see your credit card number when you purchase from us. It is the credit card processing company that actually process the charge. That company is PayPal who has it's own security policies in place. If you use the Google checkout, again, we don't see your credit card information. Google keeps that and has their own policies regarding private information. The only thing that we save is your actual order which shows if you used a credit card, Google check out, or a PayPal account. After 6 months all printed records are burned.
WHAT IS YOUR RETURN POLICY? TOP
If I have made an error on your order I will replace it at no cost to you. You need to notify me first before sending the item back. This needs to be done within 30 days after receiving your purchase. I will not refund items that are ruined due to abuse and improper cleaning. If the error was on your part, such as wrong color, size, spelling then I will not replace it for free. I would re do the embroidery on a new item but it would be full price plus shipping.
DO YOU OFFER DISCOUNTS? TOP
At this time the only discounts are free shipping in the U.S.A for orders over $100.00. I've attempted to keep my prices reasonable so that everyone can afford to purchase from me.
WHAT SHIPPING SERVICES DO YOU OFFER? TOP
For both U.S.A. and Canada I use Priority Mail from the postal service. In the U.S. delivery time is 2 -3 days. Canada is longer, about a 5- 7 days usually. I charge only what the post office charges. The shipping calculator that I have on the site is directly linked to the USPS.
WHAT COUNTRIES DO YOU SHIP TO? TOP
I only ship to the U.S.A.
CAN YOU EMBROIDER ON MY OWN ITEM IF I SEND IT TO YOU? TOP
I am sorry but I do not embroider on items that I do not sell.
I HAVE A QUESTION THAT IS NOT LISTED, HOW CAN I CONTACT YOU? TOP
You can email by using the Contact Us link on the left side of every page.
